FAQ
     
Here's a not-terribly-comprehensive list of questions that are frequently asked of us. You won't find technical questions here, as those can all be found at the Tech Tips page.
     
Q: How can I contact your stores?
A: You can contact us by phone or e-mail
     
For Tech Support:
Pleasanton:  
925-484-5888 x 6207 [email protected] email for tech support
Sunnyvale:  
650-964-5888 x 4207
Santa Clara:  
408-248-5888 x 1207
San Francisco:  
415-495-5888 x 2207
Newark:  
510-792-5888 x 3207
San Mateo:  
650-345-5888 x 5207
     
For Sales
Pleasanton:  
925-484-5888 x 6206 [email protected] email for Pleasanton sales
Sunnyvale:  
650-964-5888 x 4206 [email protected] email for Sunnyvale sales
Santa Clara:  
408-248-5888 x 1206 [email protected] email for Santa Clara sales
San Francisco:  
415-495-5888 x 2206 [email protected] email for San Francisco sales
Newark:  
510-792-5888 x 3206 [email protected] email for Newark sales
San Mateo:  
650-345-5888 x 5206 [email protected] email for San Mateo sales
     
For Special Order Items   [email protected] email for special orders
     
For more information, Please check Contact Us and Locations page.
     

     
Q: Hey, what time do you guys close tonight?
A: Please see our Locations page.
     

     
Q: I'm driving over from [X Location]. How do I get to your store?
A: Please see our Locations page.
     

     
Q: How do I place an order?
A: You can select the items you want, then click add to cart.
     

     
Q: How long do I have to return something for refund?
A: We accept returns for refund within 14 days of the purchase. Returns need to be accompanied by the receipt/invoice, be in new condition. Returns are also subject to a 15% restocking fee. For more details, take a look at our Guidelines for Returns, Exchanges, and RMA Service page.
     

     
Q: What kinds of warranties on systems does Central Computer offer?
A: If item is defective we will exchange with the same item ONLY. If an item is out of stock, customer will need to wait for back-order of product. Central may replace it with a product of equal or similar features and functionality, under special circumstances. For more information, please check Guidelines for Returns, Exchanges, and RMA Service page.
     

     
  Q: I lost my Microsoft Windows OEM Certificate of Authenticity (COA) number. I need the number to re-install Windows. What can I do?
A: You need to call Microsoft, 800-936-5700, then select option 0 for dBase Tech support. Make sure to have your OEM number (located on your invoice from Central Computer) and the number on the Rim (located at the center of the CD) before you call. Microsoft should give you the number.