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US Store Hours
M-F: 9am - 7:30pm
Sat., Sun., and Holidays: 10:30am - 6pm
Thanksgiving & Christmas: Close

Sunnyvale
1255 W. El Camino Real
Sunnyvale, CA 94087
Tel: 650-988-8886
Fax: 650-988-0880

Santa Clara
3777 Stevens Creek Blvd
Santa Clara, CA 95051
Tel: 408-248-5888
Fax: 408-241-0390

San Francisco
837 Howard Street
San Francisco, CA 94103
Tel: 415-495-5888
Fax: 415-896-5888
*Back door pickup

Newark
5990 Mowry Ave
Newark, CA 94560
Tel: 510-793-5555
Fax: 510-795-7888

ShenZhen, China
Suite 1702 Great China, JinTian Road
FuTian District, ShenZhen
China 518000
Tel: 86 755 23998198
Fax: 86 755 23998199
 
 
 
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We repair DriveCam
Step 1 - Click on request repair button See the request repair button below.
Step 2 - Complete order transaction - Fill in personal info.
- Fill in credit card info for $98 diagnostic fee and shipping charges.
Step 3 - Fill in "comments" box(checkout "review" page) - Type your DriveCam's serial #
- Indicate if you want DriveCam unit(s) shipped back to you if unrepairable. Type "yes" or "no". If you choose "no" we will refund the return shipping charge.
Step 4 - Ship DriveCam unit(s) to us Look at right side for instructions.

By clicking the "request repair" button below, I acknowledge that I have read and that I agree to all the information listed on the right side of the screen titled, "Price Details" and "Shipping Details".

Request repair for DriveCam service
Price Details The $98 diagnostic fee is nonrefundable. This is often enough to cover the repair. Additional labor, if needed, is $79/hr. You will be given an estimate before any additional repair is done.
$98 diagnostic covers:
  • Double flashing red
  • Solid bottom red LED
  • USB - not recognize
  • Unable to upgrade thru USB
  • Grainy pictures
  • Lens out of focus
  • Obstructed view when viewing events
  • Boot hang
  • Camera resetting
  • Date and clock issue
  • Download failure
  • Fail firmware upgrade
  • Lens damage
  • Memory failure
  • Fail event test
  • USB connector damage
  • ECO upgrade
Diagnostic fee does not cover shipping charges. We will pre-charge the return shipping. We request that you perform the payment and handling of the shipping to the repair facility.

Warranty on repairs:
60 days from ship-date (repair side) to ship-date (customer side), according to postmark.
Shipping Details Ship to:

FLEXTRONICS GLOBAL SERVICES
Attn: Central Computers SO#xxxxxx
250 SOUTH MILPITAS BLVD, BLDG 15
Milpitas, CA 95035
(The SO# is your order # given to you after checkout. Please include your order # at this space on the shipping label)

We will pre-charge the return shipping. We require that you perform payment and handling of the shipping to the repair facility.

Estimate Repair turn around time is 3 to 4 weeks

Contact Details For technical information or advice, please contact DriveCam technical support at 866-614-3149.

For repair status, please contact:
scs4@centralcomputer.com
408-248-5888 x 1102 or x 1135
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