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Guidelines for Returns, Exchanges, and RMA Service
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Effective March 1st 2005 |
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| Returns |
- Products are returnable within 14 days of the original purchase date. Original receipts must accompany all returns (serial numbers must match). All returned products must be in original condition with all accessories, packaging, manuals, and registration cards included.
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- RMA number or approval code is required for all returns.
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- If the price of a returned item has dropped the current price will be refunded
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- Damaged product or tampered serial number labels will void the right to a refund or for replacement.
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- All returns are subject to a 15% restocking fee if opened or used
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- Incompatibilities are not Central's responsibility to verify and restocking and shipping fees still apply.
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| WARRANTY within 30 days |
- If item is defective we will exchange with the same item ONLY
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- If an item is out of stock, customer will need to wait for back-order of product. Central may replace it with a product of equal or similar features and functionality, under special circumstances.
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| RMA Services after 30 days |
- Central Computer will provide RMA services on most products purchased within 90 days. 1-year RMA services are provided only for OEM keyboards, OEM mice and no-brand name products.
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- Products will be repaired under manufacturer's terms & conditions for warranty. This may take two to five weeks. Central will not provide loaner replacements for these products. Only purchase of an Express Warranty can provide quicker service.
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- Central provides 1 year warranty services of Labor & Parts for Complete Systems; Any software problems, virus and Adware/Spyware removal not covered.
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- RMA number is required for All RMA Services. To do so, please contact our RMA Department via e-mail (rma3@centralcomputer.com) or phone (408-248-5888 x1113).
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| No Returns Under Any Circumstances on: |
- Software even if unopened
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- Printer cartridges, if opened
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- Printers, if the cartridge seal has been opened or installed
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- CDRW or DVDRW drives, if opened
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- Any opened media including Compact Flash, or other memory cards/sticks
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- CPU and CPU heat sink if package opened and product was used
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| Other Terms |
- Any discrepancies in shipment must be reported within 3 days of delivery
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- 7 days warranty for Repairs / Labor (for the same problem, Hardware ONLY)
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- Service, repair, shipping and any type of labor charges are non-refundable once performed
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- $20.00 charge for each returned check, 1.5% monthly financial charge for past due invoice
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- Credit Card purchases will only be refunded onto same Credit Card
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- Refunds for check purchases will have a check mailed out to you within 10 days
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- Request for photocopy of lost receipt is $10.00 if you provide sufficient information to research
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- Central Computer is not responsible for loss of data and software that is caused by hardware or software failure under any circumstances. Customers are responsible for backing up their own software, files and documents
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| Instructions for shipping products back to us for RMA Service |
| (If any of the below conditions are not met, RMA will be refused and voided.) |
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- Package the product(s) in a heavy-duty cardboard box large enough so that the the sides of the product(s) are not touching it.
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- Use sponges, bubble-wrap, styrofoam, etc. generously. Over-packing is much better than under-packing.
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- Use static bags for static-sensitive products (i.e., add-on cards, motherboards, memory, etc.). As a rule of thumb, if the product was sold with a static bag, it should be returned in a static bag.
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- It is best to use a postal carrier who is capable of tracking shipments--UPS and FedEx, for example. Do not use the U.S. Postal Service unless there they can provide a guaranteed means of tracking a shipment. Otherwise, if they lose the shipment, it could take months to resolve the issue, if at all.
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- Please include a copy of the RMA form, and/or a product description and description of the problem along with a return address and phone number. Essentially, if we don't get all this information, we won't have any idea as to what is going on with what you're shipping us.
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- Use a large marker to write the RMA number on the outside of the box in a place that will make it easy to see. This will greatly expedite service on the product.
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- If returning a product for credit or a refund:
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- The product must be returned with everything that it came with: manuals, cables, software and other accessories. The box must be undamaged, which also means that you should not have made any marks, notes, or other writings on the box, manuals, registration cards, etc.
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- Any product returned with missing accessories, damaged packaging, defaced manuals, etc., will be subject to a 15% restocking fee.
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| An Explanation of Our Return Policy |
- We realize that our 14-day return policy is more restrictive than some stores. However, we would like to make clear that this policy is not in place in order to "be mean" to our customers. By instituting a tight return policy, we are able to cut down on costs and are thus able to offer our customers lower prices.
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- Some superstores have very liberal 30-day "No Questions Asked" return policies. While it is nice to have such a long window for making returns, this adds greatly to their cost of doing business and thus you'll notice that such stores charge higher prices on most items. Not only does a liberal return policy make their prices higher, it also makes it harder for a consumer to get a product that hasn't already been returned. Anyone who has ever been to a certain "super" store and seen piles of products bearing "returned" stickers should understand the frustrations that result from a liberal return policy.
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| No Price Protection |
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- During the Holiday Season, we extend our returns period in order to make it easier for people to return gifts. For more details, please see our standard return policy.
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- Any purchase made after Thanksgiving Day can be returned up to December 31st. If the return is made with an original store receipt, a refund can be made. Without a receipt, only store credit can be given after we verified the serial number.
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- Please also be aware that there is no price protection on items. Thus, if prices go down on a product, refunds or credits will be made based upon the lower price.
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- Also, exclusions that normally apply to some items (i.e., complete systems, printers that have been used, etc.) still apply during the Holiday Season. In addition, CPUs and monitors whose packaging has been opened are not returnable.
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- If purchasing a gift for someone else, please ask for Gift Receipt (one per gift).
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| Central Computer Systems' standard warranty for PC systems is a one-year warranty on parts and labor. This warranty covers faulty initial software installation and hardware malfunctions, excluding problems that arise due to user error or software/hardware installed by the user/third-parties after the initial installation. |
- If any hardware is modified or added to the PC systems by the user or third-party technicians, the warranty will cover only the original hardware.
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- The PC systems purchased without installed operating systems do not carry the standard PC system warranty. Central Computer Systems offers the RMA service for such parts.
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- Central Computer Systems will not warranty any PC systems that include parts not purchased from Central Computer Systems.
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- Software issues -- including virus/adware/spyware issues -- are not covered under the warranty. In the event of a Windows system problem or failure, Central Computer Systems will restore the system to original factory configuration. The warranty does not cover transfer and/or recovery of data and software installations.
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- Central Computer Systems is not responsible for loss of data and software under any circumstances.
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- Central Computer Systems warrantees the core system and core software installation. Any warranty and technical support for third-party products, such as monitors, speakers and other peripheral devices, as well as bundled software, are provided by the original manufacturer and not by Central Computer.
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- Central Computer Systems is not responsible for connectivity to an Internet Service Provider (ISP). Such service and support are provided by ISP and not by Central Computer. This includes all types of ISP services, such as dial-up, DSL, and cable services.
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| Pre-configured (non-custom) systems are returnable within 14 days of the original purchase date. Original receipts must accompany any returns. Products must be in original boxes with original accessories, packaging, manuals, and registration cards. Please do not discard any system packaging or materials, and do not make any markings on any manuals or registration cards until you are sure you will not return the system. |
- Custom-built systems may not be returned for refund.
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- A 15% restocking fee applies to all returns.
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- Service/Installation and Delivery/Shipping charges are non-refundable.
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- Without Express Replacement Plan coverage, any defective hardware will be repaired under the manufacturer's warranty. Manufacturer repair processes may take approximately six weeks to be completed.
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- Additional warranties, such as Express Replacement and Extended Warranty are also available. Please ask your salesperson for more information.
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